I had 20k .9 Btc, Ripple, 59 Ltc) removed unauthorised. Someone hacked my email using a german IP they also must have watched my keystrokes and cracked the MFA which I thought was supposed to be safe /5(41). BTC Markets cryptocurrency exchange - review | Finder. The WoT scorecard provides crowdsourced online ratings & reviews for cryptodayly.de regarding its safety and security. So, is cryptodayly.de safe? Come find out.
Is btcmarkets.net safeSecurity – BTC Markets
When asked the customer support team about this, they said your account is limited due to "risk decision" and they can't let me know what that risk is or why this limit was placed. How can I avoid this "risk decision" if I don't know what it is or where it's coming from.
Until this is resolved review will be 1 star. Unbelievable support in an hour of need. Upgrading my iPhone to the latest firmware failed and along with it, access to 2fa. I had already transferred and purchased my crypto and wanted to withdraw however btcmarkets put a hold on your account for 7 days which is fair enough however I needed to make a transaction with that crypto. Long story short, submitted a support ticket and not long after opening, I got an email back with two options, one being the ability to quickly prove my identity and remove the withdrawal block.
Unbelievable customer support. I also reached out on Twitter and they too got back to me pretty quickly!!
Thank you team. Love your work :. I had 20k. Someone hacked my email using a german IP they also must have watched my keystrokes and cracked the MFA which I thought was supposed to be safe. I saw it happening and battled for my account for 20 mins. During this time BTC markets had no phone number, no chat line, no email to respond. There was also no way to freeze the account. I have not heard from them since and nothing in writing despite emailing 4 times this week.
Good service. Very pleased with your service. And intends to use it also in the future. Awesome service,sorted issues within 24 hours that takes other places 8 weeks. Big thumbs up. BTC Markets remain a vital trustworthy service in the cryptocoin market place. I have satisfactorily used their service for several years. Fast and efficient customer service From: peaksupplements. The support team are quite helpful and when I got some funds left in my account after being locked out.
The team called me and let me withdraw it. I am quite happy about their professionalism and integrity. The report stated "No report data There is no trade history for the tax period available to generate a tax report". This is incorrect! Due to this failure I am also unable to generate a wallet summary which would simply tell me what my Wallet balance was at 31 June. Fix this ASAP! I lost access to my account for a long time and was too busy to get it back.
Good guys :. Overview Reviews About. See business transparency. Write a review. Filter by:. Reset filters. You've already flagged this. BTC Market's nonchalantness made I and… BTC Market's nonchalantness made I and my husband lose couple of thousands to con artistes and they've refused to take responsibility. No due diligence with their privacy No due diligence with their privacy, a huge breach resulted in thousands of email addresses and names being leaked in what will surely now result in many peoples emails being scammed and spammed.
I lost several hundreds of Euro I invested several hundreds of Euro. No support from the support team I have been unable to make withdrawals from my btc market account for 3 days. Hi Nicholas, thank you for your review. We take our customers security very seriously and at times we need to ask for further information to help us make appropriate decisions.
Hi Hassan, Thank you for your review. Thank you for the review and 5-star rating and for trading with us. Unbelievable support in an hour of… Unbelievable support in an hour of need. Hi B Chandler, thank you for your review and positive feedback it is very much appreciated. The team here in Melbourne are doing such an amazing job in lockdown and this is great to share this with them this morning.
Even if it is out by a few seconds it may prevent you from accessing your account. During the 2FA setup process, the system provides backup codes which will allow you to add your BTC Markets account to a new app.
If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible. However, our recommendation is that clients should manage and safely secure their own funds. This philosophy is inherent to the nature of peer-to-peer cryptocurrencies. We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system.
Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve. We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves.
We maintain a full reserve and process reconciliations regularly. This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets.
Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse. Why must I verify my account?