for market research, e.g. surveying users' needs and opinions on issues, such as our performance. You should note that you are not obliged to give your personal information to the company. If you choose not to do so, we may not be able to provide our services, or . If you are receiving the ‘Login Error’ message when attempting to login to your account, please ensure: The correct password is being entered. If you need to reset your password, please visit our password reset page. Please manually type it in during your next login attempt, as autofill addons may retain outdated password details. Login & Two Factor Authentication Issues Follow New articles New articles and comments. Protecting Yourself Online; Hotmail/Live/Outlook Email Troubleshooting; Unable to Log into BTC Markets; Two-Factor Authentication Code Issues; Two-Factor Authentication Step-by-Step Guide;.
Btc markets login issuesLogin & Two Factor Authentication Issues – BTC Markets
I've used BTC markets for nearly 12 months and could not fault them. They are always quick to respond to messages. I recently had access issues totally my fault - could no longer access original email address. The communication and support in getting it fixed has been wonderful. Happy customer and would highly recommend. Chris - July 24, I tried to log on using my normal password - so I changed my password.
Didn't work so I tried another time but still cant log on - I think they are a scam - no phone number or no contact details on their webpage - I recommend that they be reported to ASIC.
Sean - June 20, I sent. I have checked the mew public address 50 times and it is correct, i am starting to get very worried now. Has this happened to anyone else? Peter D - June 20, Please read this if you don't want to lose your money.
Btc markets is a scam. It has been a tough month. Anyone that has been scammed like this will know the feeling, your driving down the road going through your daily life in a kind of a haze, shaking your head every 10 minutes I am just starting to breath properly again, telling myself its a nice beautiful day, you have your health etc etc.
I still have a bit coin-bad joke to go, but trying to get over the violated feeling. Anyway the bullshit I had to listen to from btc markets after I got hacked still makes me angry because I have read all the 1 star reviews now, I have also spoken to other people who have also lost their money in various ways from btc markets and either had no customer service or they also get led down some bullshit path I feel much better because I now don't think I was hacked like I was led to believe.
Someone on the inside did this, read the reviews, the new scam is that the btc markets bpay details have been changed and guess what. Peoples money goes into limbo, and guess what: -no phone number works when you try to call btc markets does it, -btc markets address Australians help fellow Australians, you help your fellow man.
Australians that scam people can't sleep at night Also someone with a 5 star rating will probably say something like Although I wish they had a few more coins on offer, I would like to see that in the future but on the whole they are pretty good. I can't believe there are 1 star ratings on here.
I was reading Peter D review, he sounds like a newb to me, sounds like he doesn't know what he is doing. All I have ever had is good service and I have been using btc markets for 6 months now. Please donate some lightcoin to this addressjkdfpupoiupoidfpoiaudspoifyyfdpoiasyufd Good luck everyone Gautam Salian - June 20, They are blaming the bank now for the delay in refund. Btc doesnt even have any helpline number we can call in emergency or such situation. Very very frustrating Nic - June 19, Always polite, always respond, always been able to deposit and withdraw funds.
Always able to send and receive cryptos with no problems. Highly recommend! Kyle - June 12, No problems so far. Easy to use site. Bob - June 3, I deposited funds using bpay and on the third deposit they disappeared. I later found that they changed their bpay account numbets without telling anyone.
I contacted them and they assured me the transaction would bounce back to my account. Very poor follow up from them. If I ever do get the money back I will not be using them again. Mark - June 1, BTC Markets are not responding to email enquiries regarding a withdrawal of LTC I made to my wallet which was authorised but is still 'processing' within their system the following day.
Essentially, trading one digital asset for another is 0. If your focus is on trades using fiat currency for cryptocurrency or high-volume trading, then you should consider sticking with BTC Markets. While these trades begin at 0. By comparison, Coinbase charges 3.
Thus, Australians experience low fees, even though the exchange is only available to a local market. The following limits apply when using the platform:. If you need limits that are higher than what the platform offers, you can request to have them increased. Confirm the transaction and organization information, then submit the payment.
The second way you can fund your account is through Bpay. Bpay is a reliable and secure method through which you can deposit monies into BTC Markets. Depositing via Bpay is free. When the essential information is provided, submit your payment and wait for your funds to arrive. The basic trading page offers a chart that shows volume and recent price information.
Located above the chart are price stats, which show you the valuation of specific digital assets. On the left side of the screen is the Buy option, which automatically fills in the market price of your preferred cryptocurrency.
Like some other exchanges, BTC Markets tells you the current price and allows you to spend that amount or choose not to. However, the exchange also offers a limit order selection, which you can use to create an order when the price changes. That means BTC Markets will fill the order if the market price drops to your desired level. Like many other exchanges, BTC Markets offers support through an online support page that answers commonly asked questions.
If you have a more specific problem, the exchange does have a ticketing system you can use. These types of issues result in direct responses by the BTC Markets customer support team. Most user reviews complain that the exchange does not offer phone or chat support, which would come in handy when users have questions or issues that could be handled quickly.
Identity verification makes the exchange safer. For even more security, it is highly recommended that all account holders enable two-factor authentication 2FA. It creates an extra security layer that helps protect your account in the event someone with malicious intentions attempts to access it.
BTC Markets creates another security layer by implementing a system of hot and cold wallets, along with encrypted wallets which it keeps off-site.
This system helps to spread its stored assets between several secured areas. The platform also uses advanced cybersecurity methods which help to ensure that your funds are protected against hackers. To protect your assets, BTC Markets holds a complete reserve of holdings which matches what customers currently hold on the platform.
Hourly audit reconciliations are performed on the site, as well as twice-daily cryptocurrency bank account and cold wallet match confirmations. It is also highly suggested that account holders move large quantities of digital currencies into an offline storage wallet.
Funds in an online wallet are susceptible to attacks, no matter how secure the platform is. The GreenID section will request that you provide at least one form of government identification. BTC Markets will accept tenant agreements, bank statements, utility bills, vehicle registration, and other government-issued documentation as proof of residency.
If the platform does need more information, you will receive a separate email outlining what is required to verify your information. Respond with the requested information to receive confirmation that your account is approved.