I had 20k .9 Btc, Ripple, 59 Ltc) removed unauthorised. Someone hacked my email using a german IP they also must have watched my keystrokes and cracked the MFA which I thought was supposed to be safe. I saw it happening and battled for my account for 20 mins. During this time BTC markets had no phone number, no chat line, no email to respond. The latest tweets from @BTCMarkets. Get 4 BTC Markets coupon codes and promo codes at CouponBirds. Click to enjoy the latest deals and coupons of BTC Markets and save up to 50% when making purchase at checkout. Shop cryptodayly.de and enjoy your savings of December, now!/5(9).
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Analysts are keeping track of China-based crypto flows to assist point out the place price is likely to be heading. For me it is a complete fraud and I lost there all my money. I have been unable to make withdrawals from my btc market account for 3 days. I submitted an enquiry form and sent another email for help but none of support team members contacted me yet. Don't use this site. Editing my review. For some unknown reason they put restrictions on my account due to "risk decision".
Whatever that means! I have been always trading with BTC Markets maybe not on a daily basis but at least weekly basis. I was checking my account 2 day ago and suddenly found that my deposit and withdrawal limits have been cut way too much!!
Without even notifying me or letting me know of the reason. When asked the customer support team about this, they said your account is limited due to "risk decision" and they can't let me know what that risk is or why this limit was placed.
How can I avoid this "risk decision" if I don't know what it is or where it's coming from. Until this is resolved review will be 1 star. Unbelievable support in an hour of need. Upgrading my iPhone to the latest firmware failed and along with it, access to 2fa. I had already transferred and purchased my crypto and wanted to withdraw however btcmarkets put a hold on your account for 7 days which is fair enough however I needed to make a transaction with that crypto.
Long story short, submitted a support ticket and not long after opening, I got an email back with two options, one being the ability to quickly prove my identity and remove the withdrawal block. Unbelievable customer support. I also reached out on Twitter and they too got back to me pretty quickly!! Thank you team. Love your work :. I had 20k. Someone hacked my email using a german IP they also must have watched my keystrokes and cracked the MFA which I thought was supposed to be safe.
I saw it happening and battled for my account for 20 mins. During this time BTC markets had no phone number, no chat line, no email to respond.
There was also no way to freeze the account. I have not heard from them since and nothing in writing despite emailing 4 times this week. Good service. Very pleased with your service. And intends to use it also in the future. Awesome service,sorted issues within 24 hours that takes other places 8 weeks. Big thumbs up.
BTC Markets remain a vital trustworthy service in the cryptocoin market place. I have satisfactorily used their service for several years.